Account Deletion & Data Erasure
Compliance Standard: Apple App Store Guideline 5.1.1(v) & Google Play User Data Policy | Last Updated: October 2026
At Topz Hyper, you retain full ownership and control over your personal data. In full accordance with Apple App Store Review Guideline 5.1.1(v), the Google Play User Data Policy, and the Digital Personal Data Protection Act (DPDP), we provide immediate, transparent, and self-service pathways to permanently delete your account and erase all associated personal records.
Important Notice: Account deletion is permanent and irreversible. Once executed, your profile, interest circles, chat messages, audio lounge telemetry, and verified Trust Shield™ credentials cannot be restored.
1. Method 1: Instant In-App Account Deletion (Recommended)
If you have the Topz Hyper mobile application installed on your iOS or Android device, this is the quickest and most automated method:
- Open Topz Hyper: Launch the application on your mobile device.
- Go to Profile: Tap your profile avatar or the Profile icon in the bottom-right corner of the main navigation bar.
- Open Settings: Tap the gear icon in the top-right corner of your profile screen to access your account preferences.
- Select “Account & Security”: Scroll to the Account section and select “Account & Security”.
- Tap “Delete Account”: Scroll to the bottom of the security menu and tap the red “Delete Account” option.
- Authenticate & Confirm: Complete the security challenge using your device biometrics (Face ID / Touch ID) or enter the one-time SMS verification code sent to your registered phone number.
- Final Confirmation: Tap “Confirm Permanent Deletion”. Your account is immediately deactivated, your profile is hidden from all members, and your data is scheduled for complete permanent erasure.
2. Method 2: Request Deletion via Email (If App is Uninstalled)
If you have uninstalled the Topz Hyper application, lost access to your mobile device, or are unable to complete the in-app workflow, you may submit an email deletion request directly to our Trust & Safety team:
- Recipient Email: delete@topzhyper.com (or support@topzhyper.com)
- Email Subject Line:
[Account Deletion Request] - Your Registered Phone Number - Required Information:
- Your full registered display name.
- Your registered mobile telephone number (including country dialing code, e.g., +91, +1).
- Your registered email address (if linked to your profile).
- A brief statement confirming your request: “I hereby request the permanent deletion of my Topz Hyper account and erasure of all associated personal records.”
To prevent unauthorized deletions, our automated verification system will dispatch an SMS challenge or email confirmation token to verify account ownership. Once ownership is validated, our engineering team executes the data erasure process within 24 to 48 hours and sends a final confirmation email.
3. Data Erasure Timeline & Retention Matrix
We are completely transparent regarding what happens to your data after initiating deletion:
| Data Category | Erasure Timeframe | Technical Action Taken |
|---|---|---|
| Public Profile & Bio | Immediate (Within 0–2 Hours) | Profile is permanently delisted. You cannot be searched, discovered, or messaged in any circle or voice lounge. |
| Chat History & Media | Within 48 Hours | All sent direct messages, circle posts, uploaded photos, and vibe tags are permanently scrubbed from active production databases. |
| Trust Shield™ Biometric Hashes | Within 48 Hours | Cryptographic mathematical hashes generated during 3D selfie verification are irreversibly destroyed. |
| Audio Telemetry Logs | Immediate / Within 24 Hours | Transient WebRTC connection telemetry and rolling buffers are automatically cleared and overwritten. |
| Statutory Security Ban Archive | Up to 90 Days (Cold Storage) | Cryptographic hardware hashes for banned malicious accounts are retained strictly to enforce safety bans against bad actors, after which they are irreversibly destroyed. |
4. What Data is NOT Recoverable?
Upon completion of the deletion process:
- Your profile handle and username are released back into the public namespace.
- Any active circle memberships, hosting permissions, and badges are permanently relinquished.
- Your saved conversations and connections cannot be restored under any circumstances.
5. Questions or Deletion Assistance
If you experience technical issues while deleting your account or require assistance exercising your data rights under GDPR, CCPA, or DPDP:
- Email: delete@topzhyper.com
- Data Protection Officer: privacy@topzhyper.com
- Support Desk: support@topzhyper.com
- Response SLA: Within 24–48 business hours